FAQ - How Can We Help?
How quickly will my order be fulfilled?
We strive to fulfill your order within 1-2 business days. During promotional periods, please expect a slightly longer delivery time. For pre-orders and custom products, delivery information is specified under the product information.
Does Babyluv have a physical store for shopping?
Yes! In Tallinn, at the Põhjala factory, you'll find our flagship store open on weekdays from 10:00 to 18:00 and on Saturdays from 10:00 to 16:00. The flagship store includes a smoothie café, Kompott, with a cozy corner and several play areas for children. We have a baby-friendly restroom, and four-legged friends are very welcome. We look forward to welcoming you at Marati 5.
Shipping, Returns & Exchanges
Do you ship worldwide?
Yes, we ship to most of the countries around the world. Shipping costs will apply and will be added at checkout. Our official logistic partners are FedEx and DPD. Please note that some large items may not be available for shipment to certain countries.
Can I pick up my order myself?
Yes, you can do so in Estonia, Tallinn. If you wish to pick up your order, choose "Tulen ise järgi" (Pick up myself) as the delivery method, and your order will be ready for pickup at our warehouse located at Värvi 5, Tallinn, after receiving the "Ready for pickup" confirmation email.
Can I return my order?
Babyluv's online store allows a 30-day return period; personalized products cannot be returned. See here for detailed return conditions.
Do you process exchanges for returned products?
Products can be returned for a full refund within 30 days of receiving your order, and you can place a new order for the desired product. Please note that items must be returned unused, in their original condition and packaging, and product tags must be included. Read here for more information about returns.
Do I have to use the entire gift card amount at once?
No, you can use the gift card until the credit runs out, both in the online store and at the flagship store, for any desired amount. The gift card is valid for 1 year from the date of issue.
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